md44 Frequently Asked Questions

md44 requires a government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to submit a proof of address document such as a utility bill or bank statement dated within the last three months. Documents should be clear, fully legible scans or photos. Verification is typically completed within 24 hours of submission.

No. md44 strictly allows one account per player. Duplicate accounts are detected during KYC verification and will be closed immediately. Any funds held in duplicate accounts are subject to forfeiture under md44's Terms and Conditions. If you have forgotten your login details, use the password reset option or contact [email protected] rather than creating a new account.

If you cannot log in to md44, first try the 'Forgot Password' link on the login page to reset your password via your registered email or mobile number. If your account has been locked after multiple failed login attempts, it will automatically unlock after 30 minutes. For persistent issues or if you believe your account has been suspended, contact md44 support at [email protected] with your registered username and a brief description of the issue.

To close your md44 account, send a written request to [email protected] with the subject line 'Account Closure Request', along with your registered username and the reason for closure. Any pending withdrawals will be processed before closure is finalised. Note that if you are closing your account due to gambling concerns, md44 recommends requesting self-exclusion instead, as this provides stronger protection against re-registering.

To deposit via bKash on md44, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit in BDT, then follow the on-screen instructions to complete a Send Money transfer from your bKash app to the md44 bKash merchant number displayed. Deposits via bKash are processed instantly in most cases and credited to your md44 balance within a few minutes.

Nagad deposits on md44 are processed in real time and are typically credited to your account balance within 1 to 5 minutes of the transfer being completed. If your deposit has not appeared after 15 minutes, take a screenshot of your Nagad transaction confirmation and send it to [email protected] — the support team will investigate and credit your account manually if the funds were successfully received.

The minimum deposit amount on md44 is ৳200 BDT for mobile payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank, the minimum deposit is ৳500 BDT. There is no maximum deposit limit set by md44, though your individual payment provider may apply transaction caps.

The minimum withdrawal on md44 is ৳500 BDT for all payment methods including bKash, Nagad, Rocket, and Upay. Withdrawals below this threshold cannot be processed. There is no withdrawal fee charged by md44, though your payment provider may apply a small transaction charge on their end. Ensure your withdrawal account matches the name on your verified md44 account to avoid delays.

md44 processes withdrawal requests within 1 to 4 hours during normal business hours. Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically the fastest, with funds arriving within 30 minutes of processing. Bank transfers may take 1 to 3 business days depending on the receiving bank. Withdrawals may be delayed if your account KYC verification is not yet complete.

To bet on cricket on md44, log in and navigate to the Cricket section. You will find pre-match and live markets for BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, Test matches, and Bangladesh Tigers internationals. Select a match, choose your market — match winner, top batsman, total runs, outright tournament winner, and more — enter your stake in BDT, and confirm the bet. Odds are displayed in decimal format and update in real time.

md44 offers over 500 slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and more. The slots library includes classic 3-reel games, modern 5-reel video slots, Megaways titles, and progressive jackpot slots. You can browse and filter slots by provider, theme, volatility, and RTP directly from the Slots section. All games are available on both desktop and mobile browsers.

Yes. md44 is fully optimised for mobile play and works on all modern smartphones and tablets running Android or iOS. No app download is required — simply open md44.io in your mobile browser (Chrome or Safari recommended) and the site adapts automatically to your screen size. All games, including live casino tables and cricket betting markets, are available on mobile with no loss of functionality.

All games on md44 use certified Random Number Generator (RNG) technology, ensuring every spin, card draw, or dice roll is statistically independent and unpredictable. RTP (Return to Player) is the theoretical percentage of wagered money a game pays back over millions of rounds — for example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average over time. RTP is a long-term statistical figure, not a session guarantee.

md44's live casino section features real-time table games streamed from professional studios by providers including Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, and Live Dragon Tiger — all with English-speaking and multilingual dealers. Live casino games are available 24 hours a day and can be played on both desktop and mobile.

md44 offers a welcome bonus to new players on their first deposit. Bonus terms — including the percentage match, maximum bonus amount in BDT, and eligible games — are published on the Promotions page of the Platform and are subject to change. All bonuses come with wagering requirements that must be met before any winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (sometimes called a playthrough requirement) means you must wager a specified multiple of the bonus amount before the resulting winnings become withdrawable. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before any bonus-derived winnings can be cashed out. Different games may contribute different percentages towards wagering requirements — slots typically contribute 100%, while table games may contribute less.

md44 runs regular reload bonuses and seasonal promotions — including offers tied to BPL, IPL, and the ICC T20 World Cup. To claim an ongoing promotion, log in to your account, visit the Promotions section, and opt in to the relevant offer before making your qualifying deposit or bet. Some promotions are credited automatically; others require a bonus code entered at the time of deposit. Full terms for each promotion are displayed alongside the offer.

Yes. md44 rewards regular players through a loyalty programme where points are earned on every real-money bet placed. Accumulated points can be exchanged for bonus credits, free spins, or cashback offers. Higher-volume players are eligible for VIP tier upgrades, which unlock benefits such as faster withdrawal processing, personal account managers, exclusive promotions, and higher deposit and withdrawal limits. Contact support for details on current VIP tier requirements.

md44 does not charge any fees on deposits or withdrawals on its end. However, some payment providers — particularly mobile wallets like bKash and Nagad — may apply their own standard transaction charges for Send Money transfers. md44 recommends checking your payment provider's current fee schedule before initiating a transfer, so there are no surprises on the amount that lands in your account balance.

md44 is a safe and secure platform. All data transmitted between your device and md44 servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks. Personal and financial data is stored encrypted at rest, and access is restricted to authorised staff only. md44 does not sell or share your personal data with third parties for marketing purposes. For full details, see the md44 Privacy Policy at md44.io/privacy-policy.

md44 operates as an online betting and casino platform serving players in Bangladesh. The Platform uses SSL encryption, fair play certified games, and responsible gaming tools to provide a safe environment for adult players. md44 does not make specific licensing claims and recommends that all players understand and comply with the applicable laws and regulations in their jurisdiction before registering. Players must be 21 years of age or older.

The minimum age to register and play on md44 is 21 years. This policy is strictly enforced — all new accounts are subject to age verification as part of the KYC process, and any account found to belong to a person under 21 will be immediately suspended and all associated funds handled per md44's Terms and Conditions. md44 is committed to preventing underage gambling and takes this responsibility seriously.

To self-exclude from md44, send an email to [email protected] with the subject line 'Self-Exclusion Request' and specify the duration you require — options range from 6 months up to a permanent lifetime exclusion. md44 will process your request within 24 hours and send written confirmation once your account has been suspended. A self-excluded account cannot be reactivated during the exclusion period under any circumstances, providing firm and reliable protection.

No. md44's anti-money laundering policy requires that withdrawals are returned to the same payment method and account used for deposits. You cannot withdraw to a different bKash, Nagad, or bank account than the one linked to your md44 profile. If you need to update your payment details, contact [email protected] with supporting documentation before placing a withdrawal request.